We have tried to keep the website as simple and user-friendly as possible but we are aware problems can occur. Once you register with us with your first order, all you need is your password and user id to login the next time. If you encounter any problems when ordering, or you simply have a comment on how we could improve the site, please do not hesitate to let us know. We can be reached by email or phone and will respond promptly from Monday - Friday 9 - 5pm. If queries/problems are sent over the weekend, we will ensure you receive a reply by Monday morning.